Frequently asked questions

Privacy

  • What do you do with the data you collect?

    Short answer: Nothing 😚

    Detailled answer: We receive only the data mandatory to start the Secret Santa: the list of users and usergroups in your organization. Once the private messages have been sent, we forget everything! In fact, we do not even have a database 😮

Using the app

  • Can I make sure someone will be matched or not matched with someone else?

    No, the association is purely random so you cannot do that with our application. An alternative could be to launch 2 Secret Santa with two groups of people.

  • Can I add a new participant once messages have been sent?

    No, you can't. However, you can still start a new Secret Santa. We advice you to add a note in the message mentioning that this new draw cancel and replace the old one.

  • Will the app work with team larger than 500 people?

    There is a 2 things to understand here. The first step in our application is to retrieve all the users on your Slack workspace / Discord server - yes we retrieve all the users to allow you to select the ones that will participate to your Secret Santa.

    When your team is really big, Slack or Discord APIs can fail to send us all the users in a reasonable duration. That means you will no be able to start a Secret Santa. A possible workaround would be to create a new Slack workspace / Discord server with only the participants.

    The second step is to dispatch a private message to all the selected users. Even if you started a Secret Santa with a lot of participants, the application will send all the messages progressively. So there should not be any problem here.

Discord

  • What to do when a user does not allow to receive private message on a Discord server?

    Discord has an option to allow someone to not receive private message on a their server they belongs to.

    If you throw a Secret Santa in a server where a user does not allow to receive private message, Discord will prevent us to send them a message. So if you hit this error, you need to ask them to change their privacy settings on this server. See the example below:

    How to change the privacy settings on Discord

    Once they made the change, you can safely retry to send the messages. When the draw is finished, they can of course re-disable this setting as they wish.

  • Why did someone receive @invalid-user as the person to gift?

    This is due to a known bug of the Discord Android application. The workaround is to open the conversation on the Discord desktop app (for Windows, MacOS or Linux) or on the website.

Miscellaneous